Note: It is HIGHLY recommended that Virbela be used with a headset with a built-in microphone. This reduces noise, echoes, and leads to an overall better audio experience.
Check to see if the avatar you are trying to listen to has a speech bubble over their head. This indicates that they are producing a sound output.
If their avatar does have a speech bubble above their head and you still can’t hear them, this likely means that your computer’s audio output settings need to be changed(link coming soon).
If their avatar does not have a speech bubble above their head, this could indicate an issue with their audio input rather than with your audio output.